Grievance Redressal Mechanism

In accordance with Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 framed under the Information Technology Act, 2000, Vartha Now (varthanow.in) has instituted a robust, multi-tier Grievance Redressal Mechanism for addressing complaints related to published content.

1. Appointed Grievance Redressal Officer

Any person aggrieved by content published on Vartha Now may submit a complaint directly to our designated Grievance Officer whose details are provided below:

2. How to File a Grievance

To enable prompt and effective investigation, your complaint must contain the following particulars:

1. Complainant Information: Full name, postal address, contact telephone number, and valid email ID.
2. Article Reference: Exact URL and headline of the news article or multimedia content subject to grievance.
3. Specific Objection: Clear citation of the exact text, statement, or image objected to, along with grounds under the Code of Ethics (e.g., inaccuracy, defamation, privacy violation, obscenity).
4. Declaration: A statement confirming that the facts stated in the complaint are true and accurate to the best of your knowledge.

3. Redressal Timelines & Process

Vartha Now adheres strictly to statutory redressal protocols:

• Acknowledgment: Every formal grievance received will be acknowledged with a unique reference number within 24 hours of receipt.
• Disposal: The Grievance Officer shall review the complaint against the Code of Ethics, verify editorial notes, and issue a reasoned decision (correction, clarification, apology, or dismissal) within 15 days of receipt.

4. Regulatory Compliance & Self-Regulation

Vartha Now follows the Code of Ethics prescribed in the Appendix of the IT Rules, 2021, and the Norms of Journalistic Conduct issued by the Press Council of India (PCI). We respect freedom of speech while actively maintaining responsible digital media standards.